Shipping & Delivery Policy

Worldwide coverage

We ship physical Ironleaf goods worldwide to destinations available in checkout. Orders are charged in USD. Some remote, sanctioned or carrier-restricted destinations may be unavailable; if a paid order cannot be routed, we contact the customer and provide a refund to the original payment method.

Processing

In-stock orders normally leave within 2–4 business days. Heavy multi-piece sets may require 4–6 business days for protective packing. Orders placed on weekends or United Kingdom public holidays begin processing the next business day. Limited objects may have a stated dispatch window at purchase.

Rates and delivery estimates

Worldwide standard shipping is included for merchandise subtotals of $90 or more; otherwise it is $12. Typical transit after dispatch is 2–5 business days within the United Kingdom, 5–10 business days for much of Europe and 7–18 business days elsewhere. These are estimates, not guarantees.

Metal goods are heavier than similarly sized plastic home accessories. A large order may ship in more than one tracked parcel without an additional standard shipping charge.

Customs and import charges

Cross-border deliveries can incur import duties, taxes or brokerage fees assessed by the destination. Unless checkout states otherwise, the recipient is responsible for those charges and for providing information requested by customs or the carrier. Refusing a parcel may reduce the refund by unrecoverable return and customs costs where consumer law permits.

Tracking, delays and stock

We send tracking when the carrier provides it. Weather, customs, security screening, peak periods and remote routes can delay delivery. If a dispatch delay exceeds 10 business days, we contact the customer with a revised date and available cancellation rights. We do not substitute a product without agreement.

Loss or transit damage

Report missing or visibly damaged parcels promptly, preferably within 48 hours, with the order email, packaging photographs and item photographs. Keep packaging while the carrier review is open. This reporting request does not reduce statutory rights for faulty or damaged goods.