Refund Policy
How physical-order, return and membership refunds are approved, routed and timed.
Responsible company: RIDDELL FABRICATION SERVICES LTD
Contact: support@riddellfabb.shop · +44 7815267425
Address: 8 Forvie Path, Bridge of Don, Aberdeen, Scotland, AB22 8TG, United Kingdom
When refunds apply
A refund may follow an accepted return, cancellation before dispatch, stock cancellation, duplicate payment, confirmed loss, or a statutory remedy for faulty, damaged, incorrect or misdescribed goods. Contact support before returning a metal parcel.
Original payment method
Approved refunds are issued through the original payment provider and method in USD. We do not refund by cash, transfer to a different account, gift credit or stored value. Your bank may apply its own exchange rate when displaying an international refund.
Processing time
We inspect tracked returns and initiate an approved refund normally within 5 business days of receipt. Payment providers and banks can then take 5–10 business days to display it. We send confirmation when the provider accepts the refund instruction.
Shipping and deductions
Original standard outbound shipping is refunded where mandatory law requires it. Express upgrades, import fees and change-of-mind return shipping are generally not refundable. Loss in value from handling beyond reasonable inspection may be deducted where consumer law permits, with an explanation.
Membership cancellation and refunds
Cancel Iron Club or Iron Studio to stop the next renewal; paid benefits remain active until the current period ends. A renewal already processed is not automatically refundable, though mandatory cancellation rights and billing errors remain respected. An Iron Studio quarterly physical object already dispatched is not refunded as part of subscription cancellation; faulty goods rights still apply.
Delayed or failed refunds
If a confirmed refund has not appeared after 10 business days, contact support with the order email and refund confirmation. We check the provider reference. A failed refund is retried to the original method or resolved with the payment provider using a lawful alternative agreed with the payer.
Need this policy in an accessible format? Contact support.